Dear Valued Resident,
At Sun, the health and well-being of our residents and team members is our priority. As COVID-19 is still a widespread concern, Federal, State and Local governments continue to recommend or mandate restrictions while others are moving to re-openings in a phased approach. We want to continue providing you with as much information as possible.
We have received a number of questions from our concerned residents regarding how to make their May rent payments while conforming to the current social distancing recommendations. Below are three options for submitting your rent payment that completely removes person-to-person contact:
Rent Payment Options:
- Sign up for electronic payments on our customer portal at SunEasyPay.com. We are waiving all service fees for May 2020 rent.
- Drop off your payment in the community drop box. We have implemented strict cleaning procedures of the area and will be accelerating pick-ups.
- Mail your payment to the local community office.
Sun Communities Coronavirus Financial Hardship Program
We are continuing to support our residents who have been impacted financially due to direct and significant wage loss as a result of COVID-19. To this end, we have a Coronavirus Financial Hardship Program that offers a 12-month payment plan for May rent to those that can prove significant hardships. For information on our program and to apply for payment plan consideration, please visit SunWebPortal.com.
Phased Approach to Re-Opening
We appreciate you choosing one of our communities to call home and we are committed to doing everything we can to work through this difficult time together. With the safety and well-being of our residents in the fore front, we have developed a phased approach to re-opening our amenities and common areas. Once we have clearance from local governments, and we are able to secure the proper protective equipment, signage, and cleaning supplies, we will begin moving to Phase One: Restricted Operations. This phase will be focused on opening our outdoor amenities including our pools and dog parks. More detail will be provided soon by your local community. Stay tuned! Thank you for your continued patience, compassion, and understanding.
Please continue to check our website for update to date information at https://www.suncommunities.com/community-info-covid-19.
Sun Communities, Inc.